All rights reserved. My complaints received the standard non committal responses. Serenata Flowers Ann Goberdhan 2 reviews. Serenata Flowers Gordon McKenzie 3 reviews. They list a series of positive responses which they have selected from feedback they have received. A few miserable flowers with lots of foliage passed its best. Such a good price.Won't order from anywhere else! … Serenata Flowers Serenataflowers Com User Reviews Page 5 ... Serenata Flowers Customer Service Complaints And … Absolutely horrendous service. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. A final email to ‘thomas' named managing director, received the same standard response, but this time a £3 credit was offered . Dreadful customer service. price £34.99 to Mrs Lynette Hopkins, "sawasdee" 14a Parkers Close, Brentry, Bristol .Bs10 6LZ I would not recommend this company which has failed to deliver a service it promised and it seems to me once they have your money you have no rights. Yes, Serenata Flowers offers free standard delivery on all orders. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! I just received some flowers from a friend due to finding out I've been doing diagnosed with cancer I'm very... Ref PO: [protected]. Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Should have been delivered on 12/12/20. ordered some flowers and what we received was not what we paid for. That wasn't acceptable, as my friends weren't going to be at that address later. I never heard from her on the day so had to ruin the surprise by checking if she had received them and she hadn’t. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It is shocking service and a complete failure to deliver a quality service. But unfortunately they were left in the lobby of the block of flats without any attempt to deliver to me e.g. Avoid this company like the plague as they are disgraceful!! We selected the deluxe autumn selection. With prices starting at £29.99, you can save … Serenata Flowers Rubbish flower delivery site. Warn everyone you know not to use this company. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! The recipient was absolutely delighted with the flowers. I was then asked to send another picture. Serenata Flowers has collected 5506 reviews with an average score of 3.54. This company is a complete farce! I said I did not want another bouquet as it would not be delivered in time (and I had since bought my own replacements). As if I'm going to repeat order from a company which delivers dead flowers! The customer service team work hard to ensure that your order will arrive on the following day but, if you need them sooner, there's a £6.99 surcharge for same day delivery. I would appreciate you sending the confirmation for this order to my Gmail address = [protected]@gmail.com Check out what 170,461 people have written so far, and share your own experience. Insights into the floral world at Serenata Flowers. The chrysanthemums had broken heads and the Gerber's head bent over. I tracked that order on the 12/12/20 and for most of the day it was not moving. Friend adored her flowers — they were as described as in picture”. She lives in UK, so i found a uk based online flower delivery service. When I complained about receiving dead flowers they replied with this Very professional and reliable of course. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! perhaps it was communicated to our friends who sent the flowers. She was obviously upset and embarrassed to tell me about it. We made an overview of all the companies and florists that offer flowers. They arrived 2 days late and damaged. Eventually they said that our complaint should have been within 5 days - it was day 6 . I paid a ridiculous amount of money for it, including the specific delivery window. Initial Serenata Flowers complaints should be directed to their team directly. Would definitely recommend. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. Serenata Flowers | 467 followers on LinkedIn. As a gesture of good will Serenata Flowers should recompense me. I paid £40 and they just keep saying the flowers were delivered but will not provide any proof of this. The flowers I chose as a birthday gift… The flowers I chose as a birthday gift for my sister were exquisite and really well worth the money. I received a bouquet flowers just before Christmas from a friend cost £29.99 The bouquet was awful. Check out the most recent, valid discount codes for January 2021. Serenata Flowers that I ordered online number [protected]. The flowers that arrived were very old and dying. My response to SERENATA is to NEVER use them again! Excellent service, easy to order. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. Instead they will offer 20% off a future order. 2nd time purchasing flowers, this time for my mum in lockdown. Useful. Whew! You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. The worst communication i have experienced and appalling customer service. Serenata ranks 1st among Flower Delivery sites. You have ruined mothers day for both me and my mother. Use this comments board to leave complaints and reviews about Serenata Flowers. IF you haven’t ordered your Mother’s Day flowers, then we have good news Serenata Flowers has slashed £10 off some of our favourite blooms. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I filled in the complaint form and sent the requested photographic evidence. Last week my cut flowers looked a little more luxurious than usual as I was treated to a special bunch of peonies from Serenata Flowers. Moreover I could find nothing on the web site to say this. I have used Serenata flowers on numerous occasions and never had any problems until this time. The flowers were to be delivered on a Saturday, she lives above a pub. Don’t you think one should know the about Serenata flowers? I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. Beautiful. My daughter waited all day no delivery. Lovely flowers but let down by courier Ordered a bunch for a poorly friend. You cannot ring and all you get is automated messages. They do not deliver on time! I believe the courier service that has been used was at fault, however they work on behalf of Serenata Flowers and therefore are the ambassadors of the company. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. Reply. 0870 numbers are telephone numbers that are charged at higher rates due to the inclusion of a surcharge to pay for the service being provided. About Serenataflowers.com SerenataFlowers.com is a pure-play ecommerce company in the UK floral and gifting space founded in 2003. All rights reserved. Can always be trusted to deliver order on time and as advertised, I have used Serenata flowers on January 2021. I have been a customer with them since 2016. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. ? Lots of people love to have flowers in their house. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. Thank you, These flowers which I sent to my daughter for her birthday were very disappointing both in the contents of the bouquet (very few flowers) and the quality of the flowers, most of which died quickly. I love them. I decided to send my friend flowers for her 30th Birthday. Would definitely recommend Useful. I have told all of my friends not to use Serenata. Get more for less – £5 at Serenata Flowers today! Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. I ordered flowers to be delivered to my friends in Durham, GB, to celebrate their wedding, on the date and specific time guaranteed by the Serenata website. It is particularly vexing that there has also been an insensitivity to the fact that the flowers were sent because my wife had received surgery for lung cancer which I had communicated to them. Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. Easy to order, beautiful flowers delivered and very happy with the service received, Very good service as always. I need it so I can be refunded by our Club Treasurer I have used Serenata Flowers before and have not had any problems, but this has put me off using them. Flowers were a gift so not seen personally, but as ever they were delivered on time with my message and the photo of the flowers looked as good as the photo when ordered on line. Serenata Flowers Reviews. Do not waste money on this is company!!! All white, mostly buds and now a week later in full bloom ! I will never order flowers online again after this experience. Nothing like the bouquet advertised. I also stated that I have recommeneded Serenata Flowers to several friends and now feel upset and frustrated that I have been treated so badly. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Father's Day - Beer arrived on time. Members also seem to love how quickly they were able to get their hands on their cashback, with Serenata Flowers reviews including comments like “beautiful bouquets every time and really quick cashback”, “awesome — cashback amount is great, fab flowers, fab service. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. She told me her bouquet was fresh. An awful experience. Share. My friend was delighted with her bouquet. You can find contact details for Serenata Flowers above. They arrived fresh, well packaged and in beautiful condition. Reviews Serenata Flowers. Very very disappointing, will never use again. I don't recommend dealing with them at all. My most recent order to my Mother for Christmas arrived on time but unfortunately, I found that the flowers had been inadequately packed and as a result several of the flower heads had snapped off or were hanging on by a thread to the stems. No better service out there! Discuss the issues you have had with Serenata Flowers and work with their customer service team to find a resolution. Mark Baker 4 reviews. First time I have ever seen the delivery arrive ! I then sent several e-mails to the customer service department who failed to treat me as a valued customer and just fobbed me off with excuse after excuse. Flowers are always a wonderful gift both to give or receive. There are 3335 customers that Serenata Flowers, rating them as good. No. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. DO NOT USE!!! I have used this service for a few years now and I’ve never been disappointed- from order to delivery the service is top notch. Sent to my friend for her 80th birthday. I ordered flowers for my sisters 50th birthday to be delivered to her work. Absolutely terrible and embarrassing. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. Do you agree with SerenataFlowers.com’s 4-star rating? Thanking you for your help Great all round thanks. GB. It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. Miscellaneous K-LEE GOODALL 0. © 2004-2021 ComplaintsBoard.com. I paid a ridiculous amount of money for it, including the specific delivery window. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all. I cannot contact them directly. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serenata Flowers Customer Service. Please note that roses are delivered with guard petals, these are the outer layer of petals which do need removing on arrival. Reply. I know covid and festivities may have impacted this time but it would have been nice to know.. This was not up to the standard I expect from Seranata.Very poor value for money. Ken Keith, Hon Secretary, As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. Excellent ! The only problem was I did not purchase a card from Serenata so the friend had no idea who sent them, thankfully I rang her the same evening to ask about them and she told me she had no idea who they were from which had upset her as she needed to thank them. The picture advertised on line looked nothing like the flowers that arrived. There is no facility on their web site for publicising their poor service. My friend said the flower were beautiful. I ordered the flowers and vase for my friend as a surprise and expected them to be delivered on Saturday. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. Naturally we did not want to report it to the friends who sent the flowers. You can find contact details for Serenata Flowers above. Consumers satisfied with Serenata most frequently mention next day, excellent service and good value. I believe this order was kept overnight in a cold delivery van! Luckily Bloom and Wild came to my rescue they had lovely collections and you can even speak to a human being if needed! When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I feel cheated and ignored by this shoddy company and will ensure that I will use all media outlets to inform others not to use them. My friend loves her flowers. Bristol District Spread Eagle Club. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. I ordered a bouquet to be sent to my sick daughter. The flowers arrived with no message and no senders name included. She lives in UK, so i found a uk based online flower delivery service. And are they brown and rotten. I am compelled to write a negative review about Serenata Flowers, since they have refused to do anything with my complaint to them. Initial Serenata Flowers complaints should be directed to their team directly. I contacted Serenta flowers for a replacement with no joy. Thank you for a quick response. Flowers were delivered a day late Flowers were delivered a day late. There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Totally let me ( and my mum) down for Mother's Day, whilst I appreciate that items can go out of stock (first it was going to be delayed then within hours "out of stock indefinitely " ? Share. How can companies get away with this. Serenata Flowers Read 1 more review about SerenataFlowers.com Only the latest review will count in the company's TrustScore Sarah Joes 5 reviews. The remaining flowers were fine and lasted well but it was a shame that the packaging did not protect some of them from their transportation. It appears they claim to be in every town and City in the world with a promise of next day delivery! This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! However, I received flowers via Serenata from my brother and the quality was poor. Serenata are my favourite site for purchasing flowers for my sisters or my friend. Dear Gordon, Thank you for sharing your feedback. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. This was my 2nd time using this year and I was surprised and disappointed not to be notified that flowers were running 2 days late. There are no flowers. I wish I had of seen some of the other comments on this company before I ordered the flowers. 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